There are some distinct features of every firm that differentiates it from others. Every firm opts for different combinations of techniques according to their own type in order to take full advantage of every opportunity and facing/avoiding their threats. Some small scale firms use same combinations as a large scale to follow their footsteps in every aspect. One example of such a technique followed is a virtual phone number.
A virtual phone number forwards calls from one phone number to another. This is usually set according to time of the day or the day of the week. For example, a customer makes a call in the morning, then it will be forwarded to A’s workplace, and if a customer calls in the evening it will be forwarded to B’s workplace and so on.
Features
The primary feature, is professionalism to the business. A business always comes out as a professional organization if it has a virtual personal number. Professional image of that business would sometimes prove to be helpful to the firm. More customers will be attracted to be a part of the firm if they think that the business firm is a professional one. Sometimes, it would be misleading to the customers as well as to buy virtual phone number is not difficult. It can be obtained quite easily from many websites without incurring any charges. So some firms without being professional would come out to be professional to the outsiders even if they are not satisfactory.
The second feature is call transfer. Calls can be forwarded through a virtual phone number to any number as desired. This helps to take important calls and not miss them at any given point of time. One can take calls whenever and wherever one is.
Another great feature that these have is the auto attending of calls. This auto attending feature again leads to a professional image. Whenever customers call, an auto attendant will reply to the call and give instructions about pressing which number would lead to which of the offered services. In auto attendant feature, greetings, voice mails etc. could be set according to the firms’ needs. A self service to all the customers is provided so that they can proceed according to their own wish. Auto attendant feature also helps also helps to lower the effort of call handling by a real person. All customers are provided with related through message.
The last feature is that it is useful to widen the customer base of a business firm. As one can attend calls anytime anywhere and even avoid fake callers it can prove to be a very useful source to broaden the activities of the business. The right customer base can be targeted very easily.
Hence, all these features are a key features, due to which a company should buy virtual phone number and take advantages of this system. In very small number of cases there are some limitations but its advantages make them nearly negligible.
